Scammers are threatening to pull the plug on Richland Energy Services customers.
Department officials recently learned some commercial and residential customers were victims of a fraud, in which the callers threaten to disconnect the power, according to information from the city of Richland.
The victims each received a call from what appeared to be the department’s customer service number. When they picked up the phone, they heard a message encouraging them to call a toll-free number to discuss payment.
While the city does send automated payment reminders to customers, it asks customers use the phone payment system.