WA immigration lawyer Alexandra Lozano sued for alleged malpractice

Calling herself a lawyer of miracles," Alexandra Lozano built a sprawling Tukwila-based business with five primary U.S. locations and back offices in Colombia, Mexico and Argentina.

The business uses what Lozano has described as a novel approach to immigration law. It has served, according to its website, almost 80,000 people and helped thousands obtain work permits and hundreds get green cards. She has also taught her approach to others, in part by authoring several books.

But a lawsuit filed Monday in the U.S. District Court of Western Washington on behalf of nine former clients says her services were "illusory, negligent, and even fraudulent" – harming rather than helping plaintiffs and perhaps many others.

Thousands, the lawsuit says, have been affected.

The 50-page complaint lodges a barrage of claims against Lozano (also known as Lozano Kennedy after a 2023 separation), her business and other entities believed to be associated with her. The claims include legal malpractice, breach of contract and fiduciary duty, and violation of the Consumer Protection Act. The lawsuit also accuses Lozano and other entities with violating civil racketeering and conspiracy laws.

Among the specific allegations are participating in a "scheme" to file false or fraudulent immigration documents and, in some cases, asking clients to sign blank pieces of paper so the signatures could be attached to documents they hadn't reviewed.

The lawsuit comes as Lozano is facing scrutiny from a branch of U.S. Citizenship and Immigration Services called the Fraud Detection and National Security Directorate, according to four people who have been in contact with one of its officers and an email from that directorate reviewed by The Seattle Times. USCIS said it does not confirm or deny investigations.

"I take these matters seriously, and any issues involving regulatory or legal processes will continue to be addressed through the appropriate channels," Lozano said in a statement. "For nearly 20 years as an attorney, and throughout the last 11 years leading my law firm, my work has consistently centered on advocating for immigrants and supporting the communities they are part of.

"Immigration law has changed dramatically in recent years," the statement continued. "Policies, procedures, and adjudication trends under the current administration created challenges and outcomes unlike anything many practitioners had previously experienced, including significant shifts in processing, discretion, and case results across the industry."

Lozano said her practice remains "client-centered and results-oriented."

Lozano, repeatedly named a "rising star" by the rating service Super Lawyers, has also trumpeted her business's success. In 2024, her lawyers said in other litigation over trade secrets Lozano said were taken from her, the business quadrupled revenue in five years and grew to more than 750 employees worldwide.

Her lawyers also said in that litigation that a since-dissolved educational entity Lozano founded to teach other attorneys, called Ally Lozano LLC, earned more than $1.7 million.

The lawsuit filed Monday names Ally Lozano LLC as a defendant. Other defendants include En Solidaridad, a now-dissolved firm that the claim says provided psychological evaluations for immigration applications.

Aric Bomsztyk, part of a three-firm legal team bringing the lawsuit, said in an interview he expects to add more plaintiffs and possibly more allegations. In late April, the team created a website asking people who believe they have been harmed by Lozano to contact them. Hundreds of responses came in, Bomsztyk said.

Bomsztyk added the allegations in the lawsuit are just that, not yet proven. But he said, "we're excited to let these people tell their stories," calling them "some of the most vulnerable people there are."

The complaint says Lozano advertised with religious imagery that has deep meaning for Mexican Catholic immigrants and suggested she could perform miracles despite a disclaimer on the bottom of her website.

On Lozano's website, Instagram profile and YouTube channel, the complaint says, Lozano has used images of the Virgen de Guadalupe, an apparition of the Virgin Mary said to have appeared in Mexico in the 1500s.

"She was everywhere," plaintiff Nora Patricia Murillo Moreno, in an interview with The Seattle Times, said of Lozano and her advertising. What she recalls about the ads: Lozano "makes miracles."

Murillo Moreno, then living in Federal Way, had already been told by other attorneys she consulted that they couldn't help her get legal status because she had illegally entered the U.S. more than once - in most cases a disqualifying factor for a green card that can only be waived after leaving the country for 10 years. She returned to Mexico on one occasion when her sister was in a bad car accident.

But Lozano, as her lawyers noted in the trade secrets litigation, has a trademarked slogan: "arreglar sin salir," or, "fix without leaving."

Murillo Moreno, who never saw Lozano herself, said one of the attorney's employees she first spoke with several years ago promised a work permit within six months and eventually a green card. The cost, according to the claim: around $15,000.

The way forward, Murillo Moreno said she was told, would be to apply for immigration benefits under the 1994 Violence Against Women Act, or VAWA.

Congress passed the act to allow domestic violence victims married to U.S. citizens or green card holders to receive immigration benefits without having to rely on their abusers to petition for them. Parents abused by a U.S. citizen child 21 or older also qualify under the act, which does not require someone seeking legal status to leave the country.

VAWA, as Lozano's website indicates, is one of her business's main strategies.

Murillo Moreno had suffered abuse by her husband, mostly emotional, she said. But she said when she eventually saw the declaration Lozano's office submitted to immigration officials - one she doesn't remember signing - it didn't match what she had told the lawyer's firm, exaggerating her husband's behavior.

That was last June, she said. Her VAWA petition had already been approved and she had been given a work permit, which allowed her to hold two jobs, one as a teacher's assistant helping disabled schoolchildren. The next step was an interview for a green card, which was only a day or two away. Echoing an allegation in the lawsuit, Murillo Moreno said when she questioned the mismatches to Lozano staffers, they told her to go by the document anyway in the interview.

Her green card application was denied. But she said she didn't know that until she got back from Mexico in February from visiting her dad, who has cancer. Immigration officials at the airport informed her of the denial and told her she had been placed in deportation proceedings, according to a Department of Homeland Security document.

Lozano's office hadn't told her even though she called regularly for updates, Murillo Moreno said. Later, Lozano staffers said they had never been informed by USCIS, she said. In her view, it was their job to know.

Refused entry to the U.S., Murillo Moreno returned to Mexico, where she is now, distraught over what she left behind: her jobs, Federal Way house and three sons in their early 20s, all U.S. citizens.

"I don't even know if I can do anything," the 46-year-old said, her voice breaking. "I just can't focus on anything," she said. One thing she decided to do was join the lawsuit. She said she wants to prevent others from going through what she has gone through.

Other plaintiffs are also in precarious situations.

Some had their applications denied because Lozano's office submitted their applications with digital signatures, according to the complaint, which says forms clearly ask for a signature signed in "wet ink.

The complaint cites one case in which a client named Gerardo Prado Rivera was allegedly asked to sign a blank sheet of paper multiples times. Those signatures were digitized and attached to forms, the complaint says. When USCIS subsequently requested pages with original signatures, Lozano's office again asked Prado Rivera to sign his name multiple times on a blank sheet of paper, the complaint said.

Lozano did not address allegations regarding blank sheets of paper or signatures attached to forms clients didn't review. But in a Vermont lawsuit filed against USCIS in January, her firm complains about the government agency's denial of at least 271 of its clients' applications due to signatures being electronically duplicated. Lozano's firm said the signatures followed the agency's rules at the time.

Lozano's Tukwila headquarters lies on the top floor of a modern two-story office building that on one side proclaims in big letters, using the Spanish word for lawyer, "Abogada Alexandra Law." Inside the waiting room, all was quiet one day last week. Rows of blue chairs in the waiting room were empty save for one man. A couple walked in.

Lozano was not in, a receptionist said.

Her likeness, however, could be found in the parking lot, emblazoned onto two cars, one black, one white, that bear the firm's number and trademarked slogan. Lozano is pictured smiling in a top with two red hearts and with what look like beams of light radiating from behind her head.

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This story was originally published May 11, 2026 at 5:01 PM.