WA AG orders home cleaning service offering $9 special to halt ‘scam'

Washington’s attorney general ordered a home cleaning platform, known for specials as low as $9, to tidy up.

The attorney general’s office reached an agreement with Homeaglow and its Texas-based founders, Aaron Cheung and Xiao Wei Chen, after they allegedly violated Washington’s Consumer Protection Act, according to a news release published Thursday.

Their transgressions included a predatory membership program” and deceptive reviews, the attorney general’s office said.

Under the agreement, Homeaglow must change its business practices, including full disclosure of membership terms, no misrepresented customer reviews and an easy membership cancellation process.

“This agreement helps people who were harmed by this company and also ensures the owners of Homeaglow won’t be able to replicate the same dubious practices in the future,” Attorney General Nick Brown said in the news release.

Homeaglow denied any misconduct.

“This resolution is not a concession of wrongdoing,” a company spokesperson said in an emailed statement Thursday, “it simply lets us stay focused on our mission of creating happy homes for our customers and service providers.”

Homeaglow offers cleaning services across the U.S., including in almost 200 locales in Washington. Its website features discount vouchers for first-time cleanings that bring costs down to shockingly low rates, including $9 for two hours and $19 for three hours.

However, the attorney general’s office said the introductory bargain traps consumers in a membership program that requires a lofty price tag to cancel.

Homeaglow, which is also known as Dazzling Cleaning, runs its “ForeverClean” membership program, with a monthly fee of $59, not including taxes. To use a discount voucher, the customer has to commit to a six-month membership at minimum, according to the company’s website.

Homeaglow said prior cancellation “will result in your first cleaning being charged at full price.” It estimates that the average price of a three-hour cleaning costs between $166 and $250 for nonmembers.

The attorney general’s office argued that the company wasn’t upfront about those terms, using “fake” tools like a countdown clock to urge customers to subscribe.

The new agreement requires Homeaglow to allow ForeverClean members in Washington to cancel their memberships for free - even in the first six months.

“It’s not a legitimate business practice to deceive people into a membership program they didn’t know they were joining and have to pay hundreds of dollars to cancel,” Brown said. “It’s a scam.”

The attorney general’s office said Homeaglow also bogusly marketed itself as a five-star service based on reviews from the website TrustPilot.

“TrustPilot sent a cease-and-desist letter to Homeaglow in 2025 accusing them of fabricating reviews and removed 4,000 apparently fake reviews from their platform,” the news release states.

Homeaglow had a 1.2-star rating on TrustPilot, as of Thursday.

The company asserts that it is “the nationwide leader in home services,” the spokesperson said. “After more than a decade serving customers and service providers, our work remains the same: delivering even higher reliability, quality, and user experience for every appointment.

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This story was originally published May 21, 2026 at 5:06 PM.