2020 Best Insurance Company: Scott Smith, State Farm
Scott Smith has been a State Farm agent at his Kennewick location since 2011.
And he’s no stranger to winning People’s Choice Awards, having won this category back in 2015 and 2016. Now he’s back on top.
Smith feels his company – which has 10 employees – goes a step above and beyond to help its customers.
“I think everybody in the insurance business cares,” said Smith. “But we really try to put ourselves in the customer’s shoes. I come from the other side of the desk, of being a State Farm customer.”
The fact that his customers felt strong enough to vote for him in this competition affirms his philosophy and love for the insurance business.
“I think it’s the ‘We are problem finders’ part I love so much,” Smith said. “It’s not ‘problem solvers’, because the problem has already happened. Rather, we find the problem before it comes along.”
Insurance, he adds, is like being a pastor.
“You’re looking out for people,” he said. “We have a lot of great customers. It’s a win-win relationship. We care about them, they care about us.”
1. Scott Smith - State Farm
4303 W. 27th Ave., #A, Kennewick
509-783-0172
2. Jason Dufault - Country Financial
1446 Spaulding Park, Ste. 302, Richland
509-491-3995
3. Joe Peterson - Joe Peterson Insurance
8927 W. Tucannon Ave., Ste. 102, Kennewick
509-736-3599
This story was originally published June 5, 2020 at 12:01 AM with the headline "2020 Best Insurance Company: Scott Smith, State Farm."