Really, KID, you are going to fine the citizens of Kennewick for not following the watering schedule? If this is true, KID should be out of business for all the fines assessed against them from citizens who pay a set amount of money for water, working or not ... most often not working.
I would and do expect a certain amount for dollars paid and KID seems to dismiss that expectation. They continue to think it’s acceptable for people to pay them without providing a service. Who does that? If anyone is fined, it should be KID, however, I guess they have a monopoly. I would rather pay city water fees than have my yard be dead.
This has been going on for years with KID and “breakages, leaks and whatever.” They continue to get away with it. The true intention of KID needs to be reevaluated. If I mowed half your yard and expected full payment, I think it would be an issue.