Mission Support Alliance, the Hanford support services contractor, received 86 percent of the pay available for its first year as a Department of Energy contractor.
It earned almost $19.2 million from when it began work at Hanford on Aug. 24, 2009, through Sept. 30, 2010, the end of fiscal 2010.
"Overall, I am pleased with the progress attained this past fiscal year," wrote Matt McCormick, manager of the DOE Hanford Richland Operations Office, in a letter to the contractor announcing its payment.
"Given the complexity of the contract requirements, we are pleased with the 86 percent fee we received this first year of operations," said Jeffrey Dennison, spokesman for Mission Alliance.
Mission Support overcame the initial challenges of start-up and improved performance later in the year, McCormick wrote. At mid-year it struggled in a couple of areas, including "performance excellence."
DOE was concerned about turnover in leadership, which affected the contractor's ability to maintain a consistent vision and focus on meeting outcomes outlined in its contract, according to DOE.
Survey results revealed that initially Mission Support could have more aggressively responded to planned and emerging needs of DOE and Hanford contractors, and did not take a strong enough role in integrating site activities, according to DOE.
However, it improved by the end of the year.
DOE also determined that Mission Support achieved most, but not all, of the contract goal for cost savings. Mission Support identified about $20 million in cost savings and was able to invest money in additional infrastructure work and also lower the costs it charged other contractors for Hanford work.
McCormick found Mission Support's work strong in several areas.
It completed road projects under budget and ahead of schedule, and McCormick liked Mission Support's operation of the HAMMER training center.
The contractor extended wireless computer and telephone communication coverage in central Hanford, not only meeting requirements but exceeding the coverage that was planned.
It completed its Portfolio Analysis Center for Excellence on time. The center integrates work scope, schedule and cost data for all Hanford prime contracts and performs "what-if" analyses to help DOE make decisions. It's being frequently used by federal project teams and Hanford regulators, according to McCormick.
Mission Support also did a good job of developing site wide safety and training standards for contractors, according to McCormick.
Mission Support has a $3 billion contract over 10 years. It is owned by Lockheed Martin Integrated Technology, Jacobs Engineering Group and WSI, formerly Wackenhut Services.