This is a follow-up to my May 6 letter regarding the Kennewick Irrigation District's monopoly and attitude toward its customers. I received a personal reply (letter) from Chuck Freeman, the district manager, apologizing for issues I raised and extending an invitation to meet with him for additional discussions.
To me, this was quite a departure from KID's attitude and behavior in the past. I took Mr. Freeman up on his offer. I met a man, not from the Tri-Cities and with no previous ties to the KID. After talking with him, I believe Mr. Freeman cares about his customer base and the performance of the KID. I concluded this by listening to explanations about completed as well as ongoing activities within the KID, including personnel changes deemed necessary to improve not only the operation of the KID, but improve the relationships with KID's customer base.
I can only hope that unlike recent KID managers, Mr. Freeman remains with KID. Thank you Mr. Freeman for taking the time out of your busy schedule to meet with me.
I encourage other KID customers who have issues with the KID to contact Mr. Freeman and discuss those issues with him. I believe he will listen and act appropriately and reasonably.
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MICHAEL COCHRANE, Kennewick