I believe that it is very rare when an absolute stranger takes a chance and a risk to help someone. I know her only as 'Roxanne.'
When Roxanne stepped up and volunteered her assistance, she not only saved me a lot of time and trouble, but more importantly, she helped me through an embarrassing situation.
I was very flustered and upset at the time, and I'm not sure I properly thanked her.
So this letter is to say "Thank you, Roxanne," for being a wonderful person. I hope I can pay it forward someday to someone else in need.
VICKIE MOON, Richland