As a disabled veteran, my dealings with the VA office in Richland have always been courteous and professional. From the front page story on July 22, it appears that Kelsey France may have precipitated the problem.
The VA office in Richland is not an emergency room. It is not staffed nor equipped to handle ER problems. They did exactly the correct thing to refer Kelsey to the Kadlec Regional Medical Center's ER.
I think Kelsey owes the staff in the VA office an apology.
STEVE SANDLIN, Richland