When it comes to the paramedics and emergency medical technicians in Pasco, they are No. 1. They work for the city and do what they think is right. When they are called out to a emergency they don't always know who called or why until they get there and have visual contact.
If emergency dispatch services are paid for by the city of Pasco, ambulance services should not be billed as if they were a private customer service.
If someone falls in Pasco and sprains his leg or hits his head, and without asking, a private individual calls the paramedics, the ambulance is dispatched even though the patient may not want or need the service.
But, you can be sure the city bills that individual, even if as a result of the call, no transport or services are rendered.
Never miss a local story.
I believe that there has to be a line drawn so the city isn't forcing people to pay who didn't call or need services.
The city should only get paid when someone calls and there is a transport. This conversation needs to be discussed with the city manager and something needs to be clarified. Changes need to be made. Insurance companies don't pay for "no services" and a customer should have a choice of purchasing services.
Barbara I. Whitney, Pasco