Thinking I could renew my business license online this year, I read the instruction paper that I received in the mail. “Important changes” it reads. The Department of Revenue has launched “My DOR.”
So I click the mouse a few times, open an account and record another “password” that I don’t need, and find they have an email listed for me that was hacked and I no longer use. Then I find they have a mailing address that I have not used in more than 10 years. There is no place to make changes, so I get on the phone. After a half-hour of being on hold and frustrations with the nice government employee, I tell her to mail me the renewal form and I will now have to pay a late charge for filing.
If only they had sent me the form with the other literature more than a month ago, this could all be over and done with.
Dale Brown, Prosser, frustrated citizen