I have spent an entire career within health care and there’s been no time more interesting than the present. Hospitals in the United States are facing an unparalleled force to change. Multiple pressures are driving transformation of health care delivery at a quick pace. In this current regulatory and economic environment, we must focus our efforts on performance initiatives that are essential in the short term and that will also remain critical for long-term success.
Although we are in the midst of dramatic change, that isn’t a deterrent. In fact, it’s just the opposite. We’ve been facing challenges and change since our inception. We will continue to face challenges just as the first sisters who started Lourdes did almost a century ago — with courage, collaboration and innovation. Lourdes has made major steps over the past decade to diversify, enhance and create an organization nimble enough to handle these changes while still remaining true to our values and fundamental commitment to providing health care that is safe, that works and that leaves no one behind.
Lourdes has made a concentrated effort to recruit physicians to our community. Our growth and aging population have created a physician shortage nationally and locally. Lourdes is doing our part to ensure our community has access to the right care when they need it. We’ve expanded our urology services, added family medicine providers, and added a pulmonologist, a neurologist, a medical oncologist, a plastic surgeon and an ear nose and throat specialist just in the past few months. You’ll see our growth continue in our physician clinics. Not only are these physicians exceptional, they also are now part of our family and excellent additions to the Mid-Columbia region. We hire physicians who believe in treating
people, not patients.
Physicians are also our partners. With Lourdes Joint & Spine Center, a team of 16 orthopedic surgeons on staff round out our expertise. With their dedication, Lourdes is the premier orthopedic choice — performing more orthopedic procedures such as total knee and hip, shoulder and spine surgeries than other Tri-City hospitals combined. Our quality scores are leading the community and you can check them out at healthgrades.com. Consumer Reports even took notice, and in its September 2013 edition named Lourdes as one of the best hospitals for orthopedic care in the United States and top in Eastern Washington.
Watch for our exciting emergency department renovation, which was launched this winter. We’re creating a state-of-the-art emergency experience featuring patient-centered, integrated design. We see more than 25,000 patient visits each year in our emergency department, and this new, efficient space will expand our capacity. We’re excited for the community to see what we’ve created. Many emergency services can be effectively managed in our 24/7 emergency department.
As mentioned, we’re seeing our physician recruitment efforts grow and we are expanding the number of physician offices at Lourdes West Pasco and Lourdes 14th Avenue Medical Plaza. We will continue to grow the network of providers and are excited to consider our next area of growth.
You’ll hear the term patient-centered care often when health care leaders speak. But at Lourdes, we’re different. Our exceptional patient experience is something that gets shared with me when I interface with our patients during my rounds on the patient floors. They are able to feel and experience our mission through our employees with the compassionate, quality care they provide. Our patients’ satisfaction scores are in the top quartile in the nation. Our employees are empowered to go above and beyond to make a patient and their family at ease. I’m proud of our employees for living the mission and being dedicated — like our physicians — to treating people, not patients. Our employees are dedicated to their work at Lourdes. We were recently named as one of the Top 100 Hospitals to Work at in 2014 by Becker’s Hospital Review.
As a hospital leader, I’m proud of our organization and our ability to continue to meet the needs of the community with quality, compassionate care.