A Burbank woman's weeks-long quest to get her mother's medical records from a Kennewick senior living community was fulfilled in a matter of hours last week with the help of a local ombudsman who worked as a mediator.
Tammy Lascheid requested her 85-year-old mother's medical records from Emeritus at Canyon Lakes Manor earlier this month after her mother moved out of the facility in late June. Lascheid said she was told the records had to be reviewed by Emeritus at Canyon Lakes Manor's corporate offices in Seattle before they could be released.
Lascheid, 53, protested along West 27th Avenue near the intersection with South Ely Street for several days last week, trying to bring awareness to her situation. An article in the Tri-City Herald caught the eye of Lorna Garcia, a volunteer ombudsman with Washington State Long-term Care and Ombudsman Program.
Garcia met with Lascheid and her mother Friday morning and obtained the medical records that afternoon.
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Lascheid said she received an apology from Emeritus and is now going to work toward having Canyon Lakes Manor dismiss a trespass warning she received last week while protesting.
Garcia said a formal complaint has not yet been filed with the state about Emeritus at Canyon Lakes Manor's initial decision to delay handing the records over to Lascheid.