A glitch in a new, multimillion-dollar software system is disrupting the first week of classes throughout the Washington State University system, including at the Tri-City campus, for students and parents who depend on financial aid.
Melissa O'Neil Perdue, spokeswoman for the Richland campus, said the problem is originating with a new software program installed over the summer. The program has failed to disburse financial aid to about 300 to 400 students and the campus' financial aid office has been filled with concerned students.
"It's already crazy because it's the first week of school," she said.
The $15 million software system was expected to streamline operations, from applying for admission to registering for classes.
More than half of financial aid owed to students has been disbursed, school officials said. Perdue said WSU has waived any late fees on tuition until Oct. 1 because of the problem.
Students in need of a short-term loan to cover books and other nontuition expenses covered by their financial aid can visit room 267 in the West Building. The loan will cover a maximum of $500 for books and $1,500 for other expenses, depending on student eligibility.
School officials said they hope to resolve all the problems with the new system by the end of this week or early next week.
-- The Associated Press contributed to this report.
-- Ty Beaver 582-1402; firstname.lastname@example.org