The Mid-Columbia Library District will spend up to $30,000 this year finding out what will best serve library patrons.
The board voted this week to approve paying $13,650 to GMA Research of Bellevue to contact library users about their customer satisfaction.
The survey, which will have results by early March, will be conduced in English and Spanish and will be representative of the population within the library district.
That contract is not to cost more than $15,000.
The board also agreed to pay Kinesis of Seattle $8,953, but no more than $15,000, to assess the quality of library experiences customers have when visiting branch libraries.
The results will be used to improve library services and better promote the library branches.
In other action, Mid-Columbia Libraries board:
-- Raised the rent $100 to $500 a month for the Basin City branch. There had been no rent increase since 2004, and the increase will cover the rising costs of taxes and maintenance.
-- Approved the annual property and liability insurance with French Insurance Agency, with a $90 increase in the premium to $42,225.
-- Renewed the annual contract with AmeriCorps for $6,978 for the 2012-13 year. The arrangement provides an AmeriCorps member to help at library branches throughout the year.
-- Decided to make April 10 a staff day. All 10 library branches will be closed for training. The board approved spending $5,000 for Brad Worthley, a consultant and customer service specialist, as keynote speaker and $4,000 for food.
The staff day will be at the Kennewick branch on Union Street in Kennewick.