Some of the 1,200 Trios Health employees did not receive paychecks as expected Friday.
“This absolutely was not a case of not meeting payroll,” said Wanda Briggs, Trios Health board member. “This is a bank glitch.”
Trios Health said a banking issue that caused a delay in a wire transfer of the money appeared to be resolved by midday Friday.
Some employees still may have a delay in actually receiving their pay, however, said a message to employees.
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The bank for the Kennewick hospital and medical group confirmed Thursday that it had received the Trios Health deposit that would cover payroll on Friday, said Lisa Teske, Trios Health spokeswoman.
However, a wire transfer to other banks where employees have their paychecks automatically deposited malfunctioned.
Employees who receive checks were paid on time.
Employees with direct deposit through the bank that Trios Health uses also received their pay in their bank accounts, and some employees started to see their money was available soon after midnight Thursday night and through Friday morning, Teske said. Trios Health declined to name the bank.
Teske reported at 12:30 p.m. that chief financial officer Tony Sudduth confirmed the wire transfer issue had been resolved and the transfer had gone through to other banks.
When employees can access the money will depend on how soon those banks post the funds to individual accounts, she said. They could post it today, Sunday or Monday at the latest.
Trios Health officials are contacting banks with larger numbers of employee accounts to ask them to reverse any late or other charges that were not the fault of its employees.
“We are working with the banks minute to minute on this,” Teske said.
However, HAPO Community Credit Union had yet to receive a payroll file for Trios Health employees at 4 p.m. Friday, it said in a news release.
Understanding the hardship late paychecks could pose, HAPO requested the amount that each employee should be credited to provide provisional credit to checking accounts by the close of business Friday.
Friday morning, Trios Health had proposed canceling wire transfers and cutting paper checks to ensure workers are paid promptly. But its bank said that would result in double payments to some employees, Teske said.
Trios Health is also discussing the problem with its bank to make sure it does not happen again.
“Our organization, in its long history, has never missed a payroll,” said Teske. “Clearly, this kind of a bank error is of concern and is disruptive as it affects our employees. Despite this event not being within Trios Health’s control, we are doing all we can to help employees avoid any negative repercussions.”