Windermere Real Estate is more than just a real estate office: It is a community of real estate agents aiming to put people in their dream homes.
The company has been helping people find their ideal homes in the Tri-Cities for more than two decades.
The Kennewick franchise opened in 1992 and expanded to a second location in Richland in 2006. In 2010, the Richland location became its own franchise.
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With 65 residential agents, three commercial agents, four commercial and residential property managers and 10 additional support staff members, Windermere Real Estate/Tri-Cities in Kennewick stays plenty busy.
Their commitment to their clients is to provide the most comprehensive marketing available in the Tri-Cities. “We thank you, Tri-Cities, for year after year believing in our marketing, our work ethic and our ability to help you obtain successful results with your home and real estate needs,” said Dave Retter, founder and designated broker of the agency.
“To be successful for our clients year after year, we have to be consistent in our approach to our job. Penny Gardner, the only dedicated Realtor manager and coach in the Tri-Cities, helps our Realtors regardless of how long they have been a professional. Each year, we put funds into our Realtors’ retirement accounts, which also contributes to why we have so many quality Realtors in our office,” Retter said.
The busy real estate agency also finds time to give back to the community by helping several agencies through sponsorships and charitable donations.
“In addition to our commitment to our clients, we are committed to serving our community and doing everything we can to play a role in helping the Tri-Cities be the best place to live, work and raise a family,” Retter said. “It’s awesome to work with so many community partners and other local businesses who are equally committed to similar community goals.”
Windermere Group One in Richland focuses on providing the best customer service possible and aims to keep customers for life.
“We teach a relational mindset to our agents, meaning that our relationships with our clients comes first versus a transactional mindset, where the goal of closing a transaction is the top priority,” said majority owner and broker Jeff Thompson.
“Sometimes it is in our client’s best interest to not buy or to not sell based on their current situation. We do our best to educate them and advise them rather than simply tell them what they might want to hear,” he said.
On average, each real estate agent in the Richland office sells 19 homes a year. Thompson credits them with the agency’s success.
“We have absolutely great people,” he said. “(We have) agents who can see the larger picture and recognize there is a future relationship with each potential client.”
Additionally, the real estate agency has a program in places for its agents that allows them the possibility to invest in the company and share in the profits.
“We love what we do,” Thompson said, “helping people solve their problems while helping each other grow.”