Scott Smith saw how little help his co-workers had with their insurance and retirement planning during a 20-year marketing career in Western Washington.
That was part of the inspiration when he decided to make a career change at age 45, settling after an 18-month search on using his college education in financing to become a State Farm insurance agent. He picked State Farm because of its mission to help average Americans.
“Everyone deserves to get the answers and help they need,” he said.
His Kennewick office, which he opened in 2011, focuses on home, car and life insurance. He’s there on the difficult days in people’s lives, whether it’s a basement flooded with water or a family member who has tragically died.
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“I’m passionate about life insurance,” he said.
He’s had the horrific experience of losing a child and knows that when tragedy strikes, just getting out of bed in the morning is difficult enough.
He advises his customers to make a list of all their insurance on a single piece of paper. Then the customer knows where all the accounts are if there is a death in the family. Smith has been known to help them fill out forms, whether the insurance is through him or another company.
He’s a self-described “car guy, ” owning a classic Mustang until a recent offer for it was too good to refuse. But he knows that a car does not have to be a classic to be important to its owner.
“I know it’s important to you, and I want to protect you,” he said. “I don’t want my customers or employees to settle for second best.”