Although Ace Hardware is a national name brand, the locally owned stores have deep roots in the Tri-Cities.
“We’re into our fourth generation now,” said Charlie Grigg, the grandson of Charles G. Grigg.
Charlie Grigg’s grandparents opened the first Grigg’s Department Store in 1938 when they moved from Faulkton, S.D., to Pasco. They opened a small store on Fourth Street, where they sold furniture, appliances and general merchandise.
In the early 1940s, Grigg built a new and larger store of 12,000 square feet at the corner of Seventh and Lewis streets. After World War II, the store was enlarged to 24,000 square feet, and it now spans about two city blocks.
The store began its affiliation with Ace Hardware in 1969 and opened the first Ace Hardware and Sporting Goods store in 2005 on George Washington Way in Richland.
Each Ace Hardware store is about 15,000 to 25,000 square feet, and you can find an assortment of sporting goods, hardware, plumbing, tools, equipment, small appliances, garden supplies, plumbing and paint.
“We sell what the local community is looking for. We’re small enough that we can change as demand changes, where big box hardware stores can’t really do that,” Grigg said.
Local knowledge and exceptional customer service, coupled with the ability to find great deals on hard-to-find merchandise, helped the two Ace Hardware stores in Richland break records in grand opening sales volumes.
“It’s really all about being part of the community. People know us. We’ve been here so long they know it’s not some fly-by-night thing. We’ve built trust, we’ve been here, and we’re staying here,” Grigg said.