Kennewick, Richland schools, others lose phone service

Tri-City HeraldOctober 31, 2013 

The Kennewick and Richland school districts and Tri-City Regional Chamber of Commerce are among the Charter Communications phone customers without service much of today.

District officials told the Herald the phone lines went down around noon, making it impossible to call out of or into schools and other district buildings. Its unclear when service will be restored.

The problem is reportedly connected to Charter’s fiber optic network. An email sent to the districts said the problem is occurring throughout the Pacific Northwest and the cause was unknown. Pasco school officials said their phones aren’t being affected.

Kennewick spokeswoman Robyn Chastain said email is still working and the schools do have cellphones to contact parents in an emergency. The chamber also urged people needing to reach its offices to email it at

“We’re just hoping they get it fixed,” said Richland spokesman Steve Aagaard.

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