Letter: ACA experience was frustrating

October 21, 2013 

I recently assisted a college student attempting to explore medical insurance options under the new state medical insurance exchange. This exchange is result of the Affordable Care Act and can be found online at www.wahealthplanfinder.org

We ran into a few problems. Before one can apply, one must create an account with the exchange website. Just create a user ID and password -- what could go wrong?

Well, whoever wrote the code for the password verification, apparently failed to test it. Only some passwords which met the rules for passwords are accepted, and once accepted, only some of those accepted can actually be used to log in. We had to create two separate accounts because the first would not accept the password it had accepted on account creation and support for the 24-hour website stopped answering phones in the evening.

As part of the registration process, you must certify under penalty of law that you read and understand the terms and conditions. One problem though, the link to the terms and conditions takes you back to the home page, not the terms and conditions.

Finally, you must actually apply to find out you cannot afford it.


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