Letter: Exceptional care received at Tri-City Regional Surgery Center

July 11, 2013 

I recently had knee surgery at Tri-City Regional Surgery Center in Richland. What an awesome experience it was! From the moment my family and I arrived, we were treated extremely well.

Jen checked us in with a big smile on her face, and we were taken back to the pre-op area, where Gail did everything to make sure I was comfortable. Even the kind lady, Rita, from sterile processing checked to make sure everything was ready for my case.

My operating room nurse Christine held my hand while Dr. Chen put me to sleep. Recovery was a breeze, and I was on my way home within three hours.

The next day, the surgery center called, along with Dr. Chen, to talk about my experience and how I was doing. I have never received such care from a medical facility in the 30 years that I have lived in Richland and am so amazed by this place. Happy employees make for exceptional care for the patient and it is evident at this place. They really go above and beyond here!

KATHY ANDREWS, Richland

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