Q: Why change?
A: We have been the Mid-Columbia's top news and information website since we launched in 1996, but we think we can make it even better. We havent had a major redesign of tricityherald.com in several years, and weve listened as you have told us that you would like a website with a little less clutter, thats easier and faster to use and find the stories and topics you care about. Thats been our main goal: a faster, easier-to-use and less-cluttered site with a better search engine and a simpler navigation system, while still providing all the breaking news, photo galleries, things to do and other information you expect to find. You should immediately notice that the speed of the site has improved. Over time, the design will give us the flexibility to respond well to major breaking news stories or indepth watchdog stories with lots of different, complex elements.
Q: Am I going to get used to this only to have you change it again?
A: This is version 1.0 of our new site, and we do expect to add several features and enhancements over the next several weeks and months. But the look and feel of the site will basically remain the same. Any future improvements - just like the redesign - will be based on feedback we get from our users and advertisers. Frankly, thats one of the best things about the redesign - the ability to easily make enhancements moving forward.
Q: Will I need to register again?
A: No. Your existing username and password have been carried over to the new site.
Q: Where is the best place to find breaking news?
A: Check at the top of the home page for latest news.
Q: Where are the obituaries?
A: You can find a link to" Obituaries" in the navigation bar near the top of each page.
Q. What are the primary sections of this redesigned site?
A. As listed in the blue bar near the top, our primary sections are News, Sports, Business, Entertainment, Opinion, Obituaries and Local Deals.
Q: I have my favorite sections or pages on your site bookmarked. Will those bookmarks still work?
A: Yes, they should. We did pare down some redundant sections, so if you have a problem finding something, please check our site map, linked from the bottom of all the pages.
Q: Where did my favorite blog go?
A: They are all still here. Youll find a roundup of recent blog posts on the homepage just as you used to.
Q: How do I find what other people are reading?
A: A list of the most read stories of the day can be found on the right side of most pages on the site. Its labeled Most Popular Pages.
Q: Where can I find crime news or community news?
A: Just hover your pointer over on "News" in the blue bar near the top of the site, then click on "Crime" or "Local news."
Q: I love your photo galleries. Where do I find them now?
A. Youll find the most recent photo galleries on our home page, below the main photo and list of stories. Youll see photo galleries for the topics on each of the section fronts as well.
Q. I am having trouble finding things to do in the Mid-Columbia. What do I do?
A: You can find our events calendar on the right hand side of the homepage. Just click on the category you want - movies, restaurants, etc. You can also add your public event from the calendar link. You can click on the Entertainment link in the blue bar to find dining reviews, movie showtimes and more. You can search by topic or day.
Q: I can't find what I am looking for, what do I do?
A: You can go to the search box at the top of the site and type in a name or description for what you're trying to find. We think one of the improvements on the new site is an improved search function. You can also click on the "Site Map" in the line of links at the bottom of each page. The site map is a listing of sections and pages on the site.
Q: I am an advertiser. What will the new site do for me?
A: We have created fewer but more prominent ad positions.
Q: I can click a Facebook "like" button on other sites, what about here?
A: Yes. When you are on a story page a Facebook "like" button is located just beneath the time stamp on the story. You can click there to "like" the story. If you wish to post the story to your Facebook page, you can click the Facebook icon at the bottom of the story itself, in the bar that says "Share this story."
Q: Can I still comment on articles?
Q: I'm using an older browser. Will that make a difference in what the site looks like to me?
A: Yes, the best experience for you will be to use Firefox 3.6 or above, Internet Explorer 7 or 8 or above or Chrome.
Q: How do I make a suggestion, offer a comment or ask a question about the new site?
A: Please go to http://www.tricityherald.com/customer-service/ and give us your feedback using the form we have posted there. You can get there directly by clicking on the Customer Service link on any page, right above the Search box on the top right side. We really want to track all the feedback well and by using this one form we will be able to respond quickly to your questions and concerns.
We're using Facebook Comments to improve the environment for conversation and to make it easy to comment on stories and share them with your friends.
Q. Do I need to have a Facebook account to comment?
A: Yes, you need to have an active Facebook account to comment. If you don't have a Facebook account, you will be prompted to sign up for one when you try to post a comment on our website. You can also get one at www.facebook.com. Once you've signed up with Facebook, you must add a profile photo and connected with at least four friends before you will be able to easily comment and share stories. Your comments may only be visible to you and your friends for the first few days after you sign up.
Q: What happened to my Disqus account?
A: Your Disqus account still exists at www.Disqus.com. However, it will not be an option for commenting on our site.
Q: What if I don't want to participate in Facebook?
A: Only Facebook users will now be allowed to post comments on our articles.
Q: Will Facebook be monitoring the comments now?
A: No, Facebook does not moderate comments.
Q: Are we being paid by Facebook to do this?
Q: How do I sign in through the article?
A: After you enter your comment, when you click on Comment, a pop-up window will appear asking you to sign-in via Facebook.
* If you do not see the pop-up window after you click on Comment, make sure that you have your pop-up blocker turned off.
* If you are already signed-in to Facebook on your computer or device, you won't be asked to sign-in. You can simply post your comment.
Q: Why does my Facebook profile picture and name appear on the comments page when I haven't even posted a comment?
A: If you're signed in at Facebook.com, your information will appear, but it is not visible to anyone else until your comment is published.
Q: Will all my comments be posted to my Facebook page so everyone can see it?
A: Not necessarily. When you start to write a comment, you'll be given the option of post to Facebook right under it. All you have to do is unclick that box, and it will not be shown on your Facebook page.
Q: Can other people commenting see my personal information, e-mail, location, etc.?
A: What others see when they click on your name or picture on our site is determined by your Facebook privacy settings. Those settings allow you to decide how much information you want to share with your friends or others. To adjust your Facebook privacy settings, visit: www.facebook.com/help/privacy.
Q: How do I report an inappropriate or abusive comment?
A: Hover over the upper right corner of the comment until an "X" appears. Then click the "X" and choose one of the options to report a comment as spam or abuse. The comment will be removed from your view. Facebook does track abuse reports and automatically bans users who are consistently abusive.
Q: Why can't I see the comments?
A: Comments on this site are public, which means anyone logged in or out of Facebook should be able to view them. If you cannot see the comments, please check with your IT department. Some government agencies and other employers block Facebook domains and applications from their servers.
Q: How do I manage my account, change privacy settings, and share my comments?
A: You can learn about these options and more by visiting Facebook's help center at www.facebook.com/help.
Q: How do I manage Facebook notifications?
A: You can learn how to manage Facebook notifications at this link: www.facebook.com/help/390022341057202/
Q: Do I need to keep an active Facebook account to post?
A: We look for real names, some kind of picture, and enough information on it to convince us you are a real person. Whether you do anything else with your Facebook account other than using it to log in to our site is entirely up to you.
Q: Do I have to use my own photo?
A: No, you can pick whatever else best expresses yourself as your photo. The photo shown is the main photo on your Facebook account page.
Q: What is a Top Commenter and how do I become one?
A: Facebook automatically assigns The Top Commenter badge to users whose comments are most often "Liked" by others. To earn the Top Commenter badge, keep doing what you're doing: being civil and respectful, respecting other viewpoints and following the Conversation Guidelines.
Q: What if I still have questions about the system and how to use it?
A: You can send and email through our Contact Us page.
If you're having problems with your Facebook account, please visit www.facebook.com/help.